AFTERCARE & WARRANTY
CARE THAT CONTINUES
BEYOND THE FINISHED PIECE
Guidance for caring for your jewelry, together with information about Sookjai’s warranty and available services.
MADE TO BE WORN
MADE WITH CARE,
WORN WITH CONSIDERATION
Sookjai jewelry is created to be worn and enjoyed. Over time, metals, finishes and gemstones respond differently to everyday wear. Thoughtful care helps preserve the appearance of the piece and the security of its setting.
PLEASE NOTE
If you notice movement, a loose prong or a change in the condition of the piece, stop wearing it and contact Sookjai before the issue develops further.
EVERYDAY CARE
CARE IN
EVERYDAY WEAR
A few considered habits can help protect the finish, gemstone and setting of your jewelry over time.
01
WEARING YOUR JEWELRY
Remove your jewelry before exercise, household work, lifting heavy objects, sleeping or any activity that may expose the piece to impact, pressure or repeated friction. Delicate gemstone jewelry should also be removed before bathing or swimming.
02
CHEMICALS & MOISTURE
Avoid direct contact with perfume, lotion, chlorine, household cleaners and other chemicals. Apply personal-care products before putting on your jewelry and allow them to dry first.
03
CLEANING
After wearing, gently wipe the piece with a clean, soft and lint-free cloth. Do not soak, scrub or place the jewelry in an ultrasonic cleaner unless Sookjai has confirmed that the gemstone, treatment and setting are suitable for that method.
04
STORAGE & CHECKING
Store each piece separately in its box or a soft pouch to prevent scratching and contact with harder gemstones. Check the setting periodically, and stop wearing the piece if a prong feels loose or the gemstone begins to move.
SOOKJAI WARRANTY
CARE FOR THE WORK
WE CREATE
Sookjai custom jewelry includes a 30-day warranty beginning on the date the completed piece is delivered to you. Every request is reviewed through the project record and a physical inspection of the piece.
01
COVERED
WITHIN THE
WARRANTY PERIOD
The warranty applies to custom jewelry produced by Sookjai and covers the following concerns when they arise from the workmanship of the piece.
01 — A LOOSE PRONG OR GEMSTONE MOVEMENT CAUSED BY A SETTING ISSUE.
02 — PLATING THAT PEELS UNDER NORMAL WEAR AND HAS NOT BEEN DAMAGED BY IMPACT, SCRAPING OR CONTACT WITH A ROUGH SURFACE.
03 — REPLATING AS OFTEN AS REQUIRED WITHIN THE 30-DAY WARRANTY PERIOD, SUBJECT TO INSPECTION.
04 — DELIVERY COSTS FOR A SERVICE CONFIRMED TO BE COVERED BY THE WARRANTY.
02
NOT COVERED
OUTSIDE THE
WARRANTY COVERAGE
The warranty does not cover loss, accidental damage, normal wear or changes caused by use, external work or the condition of a customer-owned gemstone.
01 — A GEMSTONE THAT HAS BEEN LOST OR IS MISSING AFTER THE PIECE HAS BEEN RECEIVED.
02 — SCRATCHES, DENTS, DEFORMATION, BROKEN OR CHIPPED GEMSTONES, OR DAMAGE CAUSED BY IMPACT, PRESSURE, CHEMICALS OR IMPROPER CARE.
03 — THE CUSTOMER’S OWN GEMSTONE, INCLUDING ITS PRE-EXISTING CONDITION, INTERNAL CHARACTERISTICS OR DAMAGE TO THE GEMSTONE ITSELF.
04 — A PIECE THAT HAS BEEN RESIZED, REPAIRED, ALTERED OR WORKED ON BY ANOTHER JEWELER.
ON RECEIPT
Please inspect the jewelry and the security of its gemstones as soon as it is received. If a prong feels loose or a gemstone moves, stop wearing the piece and contact Sookjai immediately. The warranty does not include a gemstone that is reported missing after receipt.
RESIZING & SERVICES
CARE THAT CONTINUES
WITH YOUR PIECE
From an initial size adjustment to care after the warranty period, available services are considered according to the design, material and condition of each piece.
01
COMPLIMENTARY RESIZING
One complimentary resizing is available when requested within 30 days of delivery. The ring may be increased or reduced by up to two sizes, subject to inspection and the construction of the piece.
02
WHEN RESIZING IS LIMITED
Increasing a ring by more than two sizes may require additional metal and may involve an additional cost. Eternity rings and rings with continuous stones or detailed patterns around the band may not be resized, as the process could distort the design or affect the security of the stones.
03
CONTINUING AFTERCARE
After the warranty period, Sookjai continues to offer prong inspection, cleaning, polishing and replating services. The piece will be inspected first, and any available service and cost will be confirmed before work begins.
04
SERVICE TIMING
Most aftercare services are completed within approximately one week after the piece has been received and assessed. Timing may vary according to the condition, material and work required, and will be confirmed before the service proceeds.
REQUESTING AFTERCARE
A SIMPLE WAY
TO BEGIN
Contact Sookjai before sending the piece back. We will review its project record, consider the concern and provide the appropriate next step.
01
CONTACT
SOOKJAI
Share your name, telephone number or project number, together with photographs and a description of the concern. If the gemstone moves or a prong feels loose, stop wearing the piece while the request is being reviewed.
02
INITIAL
ASSESSMENT
We will review the project record and available photographs, then explain how the piece should be delivered or brought in for inspection. Please do not send the jewelry before receiving instructions from Sookjai.
03
INSPECTION
& SERVICE
After inspecting the piece, we will confirm whether the service is covered by the warranty or whether a cost applies. The available work and expected timing will be shared with you before the service begins.
PROJECT LOOKUP
A paper receipt is not required for us to begin reviewing the request. Your project may be located using your name, telephone number or Sookjai project number.
YOUR PIECE NEEDS CARE?
LET US TAKE
A CLOSER LOOK
If you notice movement, damage or a change in the condition of your jewelry, please stop wearing it and contact Sookjai before the issue develops further. We will review the piece personally and guide you through the appropriate next step.
CONTACT SOOKJAIPROJECT LOOKUP AVAILABLE BY NAME,
TELEPHONE NUMBER OR SOOKJAI PROJECT NUMBER.
TELEPHONE NUMBER OR SOOKJAI PROJECT NUMBER.